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Shift to a customer focus to keep your students

9:00 AM | Monday, Nov 11 | Room: A 213-215

Public school enrollment is on the decline, but research suggests that a lack of customer focus may be a major factor. To reverse this trend, school districts must evolve how they approach student and family needs. In this session, learn about Toledo City’s journey to embrace a customer-centric approach.

Topics: Board governance, Critical and current issues, District operations

Moderator: , ,

Presenting:

Christine Varwig, board member, Toledo City

Brian Murphy, chief of strategy and organizational development, Toledo City

Emily Douglas, co-founder & chief, Experience Management Institute